Terms and Conditions of Sale

Terms and Conditions


ONLINE PURCHASE RETURN POLICY

When you order from Electronic Express, we fulfill and ship our own inventory. Any return is sent back to Electronic Express as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:

ELECTRONIC EXPRESS CUSTOMER SERVICE

+46 40 666 53 16

info@bikes-depot.com

CUSTOMER SERVICE HOURS

Mon - Fri: 8 am - 7 pm  (GMT+2)

Saturday: 9 am - 6 pm

Sunday: 12 pm - 6 pm

Note: Electronic Express will not accept returns on products missing Serial Numbers and UPC’s

**RETURN SHIPPING COSTS

  • If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
  • If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as described above. No return shipping cost will be incurred in this event.
  • Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to Igo Kolo Store. If Chucky Store received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.

RESTOCKING FEES

Igo Kolo Store reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.

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